One job at a time.
Nobody hires six people at once, and nobody should hand over six jobs at once either. We start with the thing you'd give away tomorrow, get it working properly, and only then talk about the next one.
A call
30 minutesWhat you do, what's eating your week, and what you'd hand over if you could. We'll say which bits are worth automating and which are better left with a person.
We agree on one job
Same call, usuallyOne process, clearly defined, with a plain answer to what "working" looks like. You know what you're getting and what it costs before anything starts.
We build it
1–2 weeksWe learn how you talk to customers, what your prices and rules are, and where things need to end up. Then we connect it to the software you already run.
You watch it first
About a weekIt runs alongside you before it runs for you. You see every response it would have sent and tell us what to change. Nothing goes live until you're comfortable.
What happens when it doesn't know?
This is the question everyone asks, and the answer is the most important thing on this page: it doesn't guess.
Anything urgent, unusual, expensive or emotional goes to a person — immediately, with everything it already knows attached, so nobody has to start the conversation again. The routine gets handled; the rest reaches you.
We'd rather it passed you five things it could have handled than got one important one wrong.
It escalates
Urgent, unusual or upset goes to a human, straight away.
It says what it is
Customers are told they're speaking to an assistant, up front.
You see everything
Every conversation is there to read whenever you want. Try ours on WhatsApp and watch it hand you over.
Less than you'd think.
An hour or so up front to walk us through how the job is done today, access to whatever system it needs to write into, and a few examples of how you'd normally respond. That's the bulk of it.
After that it's about twenty minutes a month — a quick look at what it's been doing and anything you want tightened up.
Where things stand
Your data stays in Australia
Conversations and customer details are stored on Australian servers, handled in line with the Privacy Act.
Insured and documented
Professional indemnity, public liability and cyber cover. Everything we build for you is written down — including for you, if you ever want to take it in-house.
No lock-in
Month to month with thirty days' notice. If it stops being worth the money, you leave and we've earned that.
Start with the one job you hate most.
Half an hour on the phone and we'll tell you whether it's a good candidate — and what it would take.
Book a callHalf an hour, no charge. Some calls end with us saying it isn't worth doing yet.